Frequently asked questions
Everything you want to know about managing your property in Les Sables-d’Olonne
Concierge service, commission, going live, guests: answers to the questions we get asked most. Can’t find yours? Write to us, Frédéric will reply.
How does taking on my property work?
We start with a phone call, then a full visit of your property in Les Sables-d’Olonne. We assess the needs, set up the management and organise everything: cleaning, check-in, guest communication and listing optimisation.
What kinds of properties do you manage?
Studios, one- and two-bed flats, apartments, houses and villas in Les Sables-d’Olonne and the neighbouring towns (La Chaume, Olonne-sur-Mer, Le Château-d’Olonne, L’Île-d’Olonne, Talmont-Saint-Hilaire, Brem-sur-Mer, Brétignolles-sur-Mer). Each property gets a service tailored to its layout and location.
What commission do you charge?
Our commission is 20% excl. VAT of the revenue generated. No fixed fees, no subscription: you only pay if your property generates bookings, our interests are 100% aligned with yours.
How long until it goes live and the first booking?
Your listing is live within 24 to 48 hours of signing the contract. The first booking comes in on average within 72 hours: Les Sables-d’Olonne is a destination in demand all year round (beaches and Le Remblai, the Port-Olona marina, the Vendée Globe and regattas, seaside and family tourism, sailing events), demand never stops.
Do I need to be there for the visit or the work?
No. We can arrange the initial visit with or without you, then handle everything remotely: communication, key handover, follow-up, invoicing and reporting.
Can I block dates for my own use?
Of course. You remain the owner and in control of your calendar: block your dates from your account or let us know, the update is immediate.
How can I track my property’s performance?
You get a real-time dashboard (bookings, revenue, occupancy rate, calendar) and a detailed report after every stay.
What happens if there’s a problem with a guest?
Our team is reachable 7 days a week. In an emergency (breakdown, jammed lock, plumbing issue), we step in or send a qualified contractor quickly, and you’re kept informed in real time. Your properties are also covered by the platforms’ host guarantees.
How does the key handover work in practice?
Your choice: an in-person welcome at an agreed time, or a secure code key box for arrivals outside our hours. Either way, the guest receives all the instructions before arrival.
Do you manage short and mid-term lets?
Yes. We handle both short stays of a few nights (Airbnb-style) and rentals of several weeks or months (seasonal workers, professionals on assignment in Les Sables-d’Olonne). We adapt the strategy to your property and your goals.
Is the station or airport transfer included?
A transfer from Les Sables-d’Olonne station or Nantes Atlantique airport is an option you can offer your guests. The fee is charged to the guest or built into the booking price, as you prefer.
One more question? Let’s talk about your property.
Estimate your income in two minutes, or talk directly with Frédéric.
or call us at 06 70 59 78 67