Guest experience in Les Sables-d’Olonne
A 5-star stay in Les Sables-d’Olonne.
From arrival to departure, without a hitch.
Warm welcome, welcome guide, cleaning, 7-day support and bespoke activities: every guest experiences your property in Les Sables-d’Olonne like a boutique hotel.
How we handle it
Every guest deserves a unique experience
We look after every detail of the experience, from arrival to departure, so your guests leave with just one wish: to come back.
01 — Always available
Guest support 7 days a week
A late arrival from Paris or Nantes, finding the nearest parking to Le Remblai, a question about the water heater, a missing WiFi code, a beach to recommend: our team is available. Your guests are never on their own.
- Dedicated guest line available evenings and weekends
- Replies via SMS, WhatsApp or email as preferred
- Support in French and English
- Emergency handling (lock, outage, breakdown) in real time
02 — A perfect first impression
Turnkey welcome & key handover
The first impression counts. Our hosts welcome each guest with a smile, hand over the keys and walk through the property so everything is clear from the start.
- In-person welcome (or secure key box, depending on your preference)
- Full walkthrough of the property and its amenities
- Property condition checked before every check-in
- Personalised local guide: restaurants, beaches, transport and tips in Les Sables-d’Olonne
03 — Comfort from arrival
VTC transfer station & airport
We offer a premium private transfer service between Les Sables-d’Olonne railway station (direct TGV to Paris-Montparnasse, and connections via Nantes), Nantes Atlantique airport and your property.
- Transfer to/from Les Sables-d’Olonne station (TGV Paris-Montparnasse)
- Connection to Nantes Atlantique airport (about 1h45 by road)
- Comfortable vehicles, professional drivers
- Real-time train and flight tracking, punctuality guaranteed
04 — A personal touch
Bespoke arrival & thoughtful touches
Because details make all the difference, we personalise each guest’s arrival based on the booking profile: a couple on a weekend, a family on holiday, a professional on assignment.
- Welcome basket with local Vendée produce
- Personalised welcome guide with the must-sees of Les Sables-d’Olonne
- Romantic options for couples (champagne, flowers…)
- Family equipment on request (cot, high chair)
Give your guests far more than a place to stay
Yes Excursions — The local experience, made to measure
Because every destination is unique, Yes Excursions offers outings and stays designed entirely for Les Sables-d’Olonne and the Vendée coast: water sports, sea trips, parks and food experiences, signature outings. Unforgettable memories, organised by people who know the area better than anyone.
- Local excursions: selected and arranged by your concierge
- Bespoke stays: turnkey programmes tailored to each guest
- Signature outings: the best spots and activities of the destination
- Extra revenue: every excursion booked generates income for you
How it goes
From check-in to check-out, we handle everything
1
Booking confirmed
As soon as a booking comes in, we contact the guest to prepare their welcome and gather their needs.
2
Property prepared
Our team prepares the property and the personalised touches, and checks everything is in order before arrival.
3
Welcome & stay
We welcome the guest, hand over the keys and stay available 7 days a week for any request or emergency.
4
Departure & turnaround
After check-out, we inspect the property, handle any damage and prepare the home for the next booking.
Frequently asked questions
Your questions about guest management
How does the key handover work in practice?
We offer either an in-person welcome at an agreed time, or a secure code key box for arrivals outside our hours. Either way, the guest receives all the clear instructions before arrival.
What happens if there’s a problem during the stay?
Our team is reachable 7 days a week. In an emergency (breakdown, jammed lock, plumbing issue), we step in or send a qualified contractor quickly. You’re kept informed in real time.
Is the transfer service included in your offer?
The station/airport transfer is an add-on you can offer your guests. The fee is charged directly to the guest or can be built into the booking price, as you prefer.
How do you handle disputes with guests?
We screen guests against the platforms’ criteria and handle communication end to end. In the event of a dispute, we follow the platforms’ procedures and activate host guarantees where appropriate.
Can I see the reviews my guests leave?
Yes, you have real-time access to the reviews left on every platform. We also send you a monthly summary with guest feedback and our improvement suggestions.
Your guests deserve the best welcome in Les Sables-d’Olonne.
Hand us your guest management with complete peace of mind. Estimate your income, or talk directly with Frédéric.
or call us at 06 70 59 78 67
